Terms and Conditions
This Leavenworth Luxury Getaways House Rules Agreement (the “Agreement”) between Leavenworth Luxury Getaways, Inc., a Washington corporation (“Company” or “we” or other variations of such pronoun) and “you” (or other variations of such pronoun) is for rental of the vacation rental property or properties (the “Property”) specified in a confirmed reservation.By booking the rental Property, you acknowledge that you have read and understood, and agree to be bound by, all terms, condition, and policies in this Agreement.
The description of the Property set forth on our website or the portal you used to book your stay, including without limitation, the parking limitations and maximum occupancy information (the “Property Description”), are part of this Agreement and are incorporated herein by this reference.
Minimum Age; Short Term Rental. You must be at least thirty (30) years of age to rent the Property. You hereby confirm that you are at least thirty (30) years of age. Regardless of the duration of your stay, you acknowledge and understand that this Agreement memorializes a short term nightly rental arrangement and does not constitute a lease (of any duration).
Payment Procedure; Details of Stay. In order to book a Property more than thirty (30) days in advance of your arrival, you must make a deposit in an amount equal to fifty percent (50%) of your reservation total on your booking date. The remaining amount due for your stay (including the remaining nightly rate for your lodging, taxes, fees, and a security deposit, if applicable) will be charged to your credit card on file with us thirty (30) days prior to your arrival date, or, if you book less than thirty (30) days in advance, on your booking date. We do not accept checks or cash payments. We will provide you with directions to the Property and the entry code upon receipt of payment in full for your stay. If you do not book directly with us and instead book through a third party, additional fees and refund and deposit policies of such third party may apply (but all other terms and conditions remain the same). Please review the policies of any third-party booking sites prior to confirming your booking.
Responsible Renter. You are the responsible renter of the Property and you agree to be an occupant of the Property for the entire duration of the rental. All other occupants will be family members, friends, other responsible adults, or accompanied by a parent or legal guardian. You agree to be solely responsible for your actions and the actions of all family members, guests, and invitees (collectively, “Occupants”) present at the Property at any time during your stay, and to ensure that all Occupants understand and comply with the terms of this Agreement.
Good Neighbor Policy. We enforce a good neighbor policy, and you and your Occupants agree to abide by the Good Neighbor Guidelines, a copy of which will be provided at the Property. Please treat the Property with the same care you would use with your own residence and leave it in the same condition it was in when you arrived. To prevent theft of or damage to furnishings or your personal property, you agree to close and lock doors and windows when you are not present at the Property and upon check-out. You and your Occupants agree to conduct yourselves throughout your stay in a manner that is respectful of and not disruptive to neighbors, traffic flow, or the community, that is not in violation of any local, state or federal laws, and that will not prompt complaints from police, neighbors, or neighborhood or homeowner associations. You and your Occupants agree not to trespass on any neighboring property. If community areas and/or public spaces are near the Property, you and your Occupants agree to access and use such areas only by the route(s) designated in the Property Description and/or provided to you at the Property.
Quiet Hours. Please NO Bluetooth speakers outside and no loud music outside. This is a lovely family neighborhood, and out of respect for our neighbors, please keep outdoor noise to a minimum. Noise audible outside the Property (including music or loud conversation) is prohibited between 10:00 p.m. and 8:00 a.m., and at no time during your stay may you or your Occupants create any loud, raucous, frequent, repetitive, or continuous sound on the Property that unreasonably disturbs or interferes with the peace, comfort and repose of another. For each "after hours call-out" for violation of quiet time between the hours of 10:00 p.m. and 8:00 a.m., you will be fined $100 for each violation and may even be evicted from the Property. If law enforcement is summoned to the Property by neighboring property owners for any reason, including but not limited to complaints of noise or foul language, regardless of whether you are evicted, you will forfeit the entire amount of your deposit.
On-Call Representative. During your stay, we will designate one qualified person (the “On-Call Representative”) who can be contacted concerning your use of the Property and/or respond to complaints from neighbors and who can respond within sixty (60) minutes of any such communication. You and your Occupants agree to cooperate with the On-Call Representative to resolve any complaint as to your use of the Property and agree to adhere to and abide by any and all rules, requests, demands, or orders issued by such On-Call Representative with regard to your use of the Property. You and your Occupants acknowledge that failure to cooperate with the On-Call Representative or abide by such On-Call Representative’s communicated rules, requests, demands, or orders may be cause for your eviction from the Property.
Parking; No Boats, RVs, Etc. The Property is limited to a specific amount of off-street parking, as set forth in the Property Description. Please park only in designated parking areas, and do not park on the lawn. No more than 4 cars allowed at this property. You and your Occupants agree to abide by all applicable parking restrictions and limitations. No boats, buses, campers, recreational vehicles, off-road motorized vehicles, personal watercraft, wave runners, or trailers, regardless of type or size, may be parked at the Property. Please contact us if you have any questions about parking.
Maximum Occupancy. All Occupants must be listed as registered guests when booking your reservation. You must inform management of any change in the number of registered guests prior to arrival, and there will be no refund for deletion of guests after the arrival date. The number of people (including children) staying overnight at the Property may not exceed the maximum occupancy set forth in the Property Description, or if no such maximum occupancy is set forth in the Property Description, the lesser of (i) two times the number of bedrooms listed in the Property Description or (ii) twelve (12). Unless a greater number is authorized in the Property Description, the number of people (including children) that may be present at the Property at any time, day or night, may not exceed twelve (12). Absolutely no partying is permitted at any time. ABSOLUTELY NO BACHELOR/BACHELORETTE PARTIES.
No Smoking. No smoking is permitted at the Property (including on porches, decks or outdoor areas). “Smoking” means inhaling, exhaling, breathing, carrying, or possessing any lighted or electronic cigar, cigarette, pipe, vaporizer, joint, or other tobacco or marijuana product in any manner or in any form. You will be charged up to $500 for cleaning charges for any violation of this no smoking policy.
Fires. No fires are allowed unless in a propane fire-pit. No open flames or fireworks are allowed on the Property at any time. You are responsible for all costs associated with fire suppression efforts caused by any violation of this fire policy.
Pets. Sorry, we have a no pet policy. Bona fide service animals will be permitted, however any damage caused by such service animal shall be deducted from your deposit.
Electronics. Please do not unplug or remove any cables from the TV’s, Routers, DVD Players, Cable Boxes. If a technician is called to reprogram these systems, there will be a charge of $50.
Events and Commercial Photography; Structures. Events and commercial photography or filming are prohibited at the Property without our express written permission. (If approved, additional conditions and fees may apply.) Prohibited events include parties, meet-ups, weddings, receptions, concerts and other similar events. No tents, canopies, or other structures may be erected on the Property.
Pool; Hot Tub; Rivers; Sporting Equipment
Pool; Hot Tub; Rivers. If the Property includes a pool or a hot tub or has or abuts a river, creek, or other body of water, you and your Occupants use such pool, hot tub, river, creek or body of water at your own risk and HEREBY AGREE TO ACCEPT AND ASSUME ANY AND ALL RISKS OF INJURY, DEATH OR PROPERTY DAMAGE RESULTING FROM SUCH USE. Please shower before entering the pool and/or hot tub and replace the pool and/or hot tub cover upon exiting. Please do not consume food or beverages inside or around the hot tub. The hot tub is not suitable for pregnant women, children under 12 years of age, intoxicated persons, or persons with certain heart or health conditions. If you have any questions about use of a hot tub, consult your physician. Do not use soap, lotion or shampoo in the hot tub/pool. Please do not touch multiple buttons at once on the control panel, this can result in sending the hot tub into “Recovery/Sleep Mode”. A $100 cleaning/dump fee will be deducted from your deposit for excessively soiled water.
Sporting Equipment; Dangerous Activities. If the Property provides sporting equipment for your use, such as bicycles, kayaks, canoes, stand-up paddle boards, inner-tubes, life jackets, or other recreation equipment (“Sporting Equipment”), you and your Occupants use such Sporting Equipment and engage in such activities at your own risk and ACKNOWLEDGE THAT ENGAGING IN SUCH ACTIVITIES AND USING SUCH SPORTING EQUIPMENT IS DANGEROUS AND INVOLVES THE RISK OF SERIOUS INJURY AND/OR DEATH AND/OR PROPERTY DAMAGE AND HEREBY AGREE TO ACCEPT AND ASSUME ANY AND ALL RISKS OF INJURY, DEATH OR PROPERTY DAMAGE RESULTING FROM ENGAGING IN SUCH ACTIVITIY AND USING THE SPORTING EQUIPMENT. You and your Occupants agree that such Sporting Equipment is provided in its AS-IS/WHERE-IS condition, without any warranty, express or implied, including without limitation any implied warranty of fitness for a particular purpose. You and your Occupants are solely responsible for inspecting such Sporting Equipment prior to use, and your use such Sporting Equipment constitutes your acceptance of it in its AS-IS/WHERE-IS condition. You and your Occupants must responsibly use such Sporting Equipment and shall be responsible for returning such Sporting Equipment in the same condition as existed prior to your use. You and your Occupants are responsible for any and all costs related to the repair or replacement of such Sporting Equipment arising during your stay at the Property.
You and your Occupants expressly waive and release any and all claims, now known or hereafter known in any jurisdiction throughout the world, against Company, and its officers, directors, employees, agents, affiliates, shareholders, successors and assigns (collectively, “Releasees”), on account of injury, death or property damage arising out of or attributable to your participation in pool, hot tub, or other water body activities and/or use of Sporting Equipment, whether arising out of any action of Company or any Releasees or otherwise. You and your Occupants covenant not to make or bring any such claim against Company or any other Releasee, and forever release and discharge Company and all other Releasees from liability under such claims.
YOU AND YOUR OCCUPANTS AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS COMPANY AND ITS RELEASEES FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, LIABILITIES, DEFICIENCIES, CLAIMS, ACTIONS, JUDGMENTS, SETTLEMENTS, INTEREST, AWARDS, PENALTIES, FINES, COSTS, OR EXPENSES OF WHATEVER KIND, INCLUDING ATTORNEY FEES, FEES AND THE COSTS OF ENFORCING ANY RIGHT TO INDEMNIFICATION UNDER THIS AGREEMENT AND THE COST OF PURSUING ANY INSURANCE PROVIDERS, ARISING OUT OR RESULTING FROM ANY CLAIM RELATED TO THE POOL, HOT TUB, WATER BODIES, AND SPORTING EQUIPMENT.
Keys. If no electronic lock is present, a key will be provided. If you lose the key, you will be charged a fee in the amount it costs us to replace the locks on the Property.
Early Check-In/Late Check-Out. Check-in time is at or after 4:00 P.M. and check-out time is at or before 11:00 A.M. Pacific Time. Early check-in or late check-out may be available; however, additional charges may apply. If you do not vacate by check-out time (or late check-out time as agreed by Company), you authorize us to deduct from your deposit or bill your credit card on file for a late departure fee of up to one night’s rental and we may evict all Occupants and remove their personal property from the Property.
Housekeeping and Maintenance Issues; Property Conditions. The Property is provided AS-IS, and we are not responsible – nor will you be provided with any discount – for the inoperability or unavailability of any amenities (including, without limitation, any phone or internet service, air conditioning, TVs, VCRs, DVDs, cable, hot tub, and sporting equipment). You agree to contact us as soon as you notice any maintenance or housekeeping problem, or any potentially hazardous condition, at the Property, or if any incident occurs at the Property that is related to such a problem or condition. We will take reasonable and appropriate steps to remedy any reported urgent or hazardous problem as soon as practicable. We may enter the Property to remedy any problem you report, at reasonable times and with reasonable notice to inspect, maintain, or repair the Property, and to address any situation that we reasonably deem an emergency that threatens persons or property. We provide an initial supply of tissue, toilet paper, paper towels, bath soap, laundry, dish detergent, clean bed linens, and towels. We do not replenish products during your stay.
Your Cleaning Obligations; Shoes. Please leave the Property in the same general condition as it was in when you arrived. Clean all food and drink spills immediately. Be aware that food and drink spills on carpet and furnishings constitute damage to the Property (and not normal wear and tear). Please utilize the shoe rack inside of the front door, and if shoes are muddy, please leave them outside. Do not wear high heels, spiked heels, golf cleats, or other abrasive footwear on wooden floors. Remove all of your food from the refrigerator and clean any spills you are responsible for inside the refrigerator. Do not leave dirty dishes; rinse dishes and place them in the dishwasher on the wash cycle. Strip dirty linens from the beds and place them in the laundry room. All garbage, recycling, and other waste must be disposed of in the designated trash cans at the Property, if extra there are extra bags, please take them with you. There will be a fee for extra garbage. Please put all furniture back to its original location prior to checking out. Staff will arrive shortly after your departure to thoroughly clean and inspect the Property.
Criminal Activity Prohibited. Use of the Property for any criminal activity is prohibited and may result in fines or prosecution. This prohibition extends to use of the Property’s Internet service, if any, for criminal activity, including unlawful downloads of copyrighted material, including movies, music, software, or other material.
Consequences of Breach. Any failure by you or any other Occupants to comply with any of the terms of this Agreement may result in a forfeiture of your rights to rent the Property, up to and including immediate eviction from the Property without refund. In addition, you are responsible for, and you authorize us to deduct from any deposit you have made with us and, if your deposit is not sufficient to cover the full amount (or you have not made a deposit), to bill your credit card on file, for the full amount of: (1) any charges set forth in other sections of this Agreement; (2) any damage, theft, or loss that occurs at the Property during your stay; (3) a charge of $200 plus tax per violation for any violations of the no-pet policy; (4) a charge of $250 plus tax per violation of a parking restriction; (5) an additional cleaning fee of up to $500 for excessive cleaning required by the acts or omissions of any Occupant during your stay; and (6) the full amount of any fines issued by police, other government officials or agencies, utility providers, and/or homeowner associations for violation of any law, ordinance, or rule during your stay, and any damages (which may exceed the amount of fines) that result from the violation. If any unauthorized download of copyrighted material via the Property’s Internet service occurs during the period of your stay, you agree that we may share your contact information with the Internet service provider or any other party we reasonably believe has enforcement rights.
Cancellation Policy; No-Shows. For cancellations received thirty-one (31) or more days before the first night of your reservation, rental payments and your deposit are refundable, less a $50 handling fee, any booking/resort fee, and taxes charged to you, which are nonrefundable. For cancellations received within thirty (30) days of the first night of your reservation, you will forfeit your deposit, any booking/resort fees, and taxes charged to you, but will receive a refund for any additional rental payments made (or may elect to receive a credit for such amount toward rescheduling your stay), provided, however, no full or partial refunds or credits will be granted for no-shows or if you cancel or reschedule on the first night of your reservation, arrive after the first night of your reservation, or depart before the last night of your reservation.
Unexpected Closures, Relocation. A full refund will be given if the Property is unavailable (or if it is available but difficult to reach) for any reason outside of our control, including but not limited to adverse weather conditions, natural disasters, fire, mechanical failures, acts of government agencies, or utility outages. We advise our guests to obtain appropriate travel insurance, as our liability is limited to the refund mentioned above and we specifically disclaim any liability incidental or consequential damages. In addition, for any unforeseen circumstance Company reserves the right to relocate guests to another similar property, cancel the stay, or issue a credit for a future stay. If you do not book direct, and instead book through a third party, additional fees and refund and deposit policies may apply (but all other terms and conditions remain the same). Please review the policies of any third party booking sites prior to confirming your booking.
Weather Conditions. We cannot be responsible for winter weather conditions, so when you make your winter reservations, make sure that you have proper equipment (tires, etc.) to drive in the snow and carry tire chains for driving over the passes. (Once a winter storm is over, our local roads are kept open and are in good condition for winter travel, and our driveways are plowed.) There are no refunds for road closures, however if both mountain passes (Stevens and Snoqualmie) are closed for more than eight hours on arrival day, guests may receive a credit voucher for that day.
Choice of Law and Venue for Disputes. This Agreement shall be governed by the law of the State of Washington without regard to its conflict of laws provisions, and all parties consent to the exclusive jurisdiction and venue of the courts of Chelan County, Washington.
Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO CASE SHALL EITHER COMPANY, NOR ITS SUCCESSORS, ASSIGNS, AFFILIATES, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR OWNERS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, OR FOR ANY DAMAGES FOR DEATH, PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS, OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH YOUR STAY AT THE PROPERTY. THIS LIMITATION APPLIES TO ALL CLAIMS FOR DAMAGES WHETHER BASED ON A THEORY OF WARRANTY, CONTRACT, TORT (INCLUDING ORDINARY NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND EVEN IF THE LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
Indemnity. You agree to hold harmless and indemnify Company for all losses, damages, and claims for personal property damage, damage to the Property, personal injury, or monetary loss (including attorneys’ fees) resulting from your actions or omissions, and the actions or omissions of your Occupants, during your stay.
Additional Matters. We reserve the right to reject your request for occupancy or to cancel reservations (with a full refund) in our sole discretion. This Agreement may only be amended or modified by a writing signed by you and an officer of the Company. You understand that the Company’s non-management level employees, including its receptionists and help-desk personnel, do not have authority to accept, modify, or waive any term or condition set forth herein.
Assignment. You may not assign this Agreement without the prior written consent of the Company. The Company may assign this Agreement.
Communications. By acknowledging and accepting this Agreement you agree to be opted into communications from the Company via phone, e-mail, mail, or other communications to which you may opt out after receipt of said communications pursuant to all pertinent laws and regulations regarding such communications.
Contact Us. You may contact the Company at any time by calling. If you are unable to reach us during regular business hours, please leave a message and your call will be returned as soon as possible. For additional information, please visit the Contact Us section located on our website.
By acknowledging the Agreement, you hereby (i) agree to all of the terms and conditions of this Agreement, and (ii) agree to furnish a valid form of photo identification to confirm date of birth, if requested by the Company.